Privacy Policy – ELVATRA Travel Agency

Effective Date: 15/09/2025

At ELVATRA Travel Agency, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, including flight bookings, holiday packages, hotel reservations, tours, and travel planning.

1. Information We Collect

When you interact with ELVATRA, we may collect the following information:

• Personal details (name, date of birth, nationality, passport number).

• Contact details (phone number, email address, WhatsApp, postal address).

• Payment information (Mobile Money, bank details, or card information – securely processed through trusted providers).

• Travel preferences (destinations, seating preferences, accommodation choices).

• Website usage data (via cookies and analytics tools to improve our services)

2. How We Use Your Information

ELVATRA uses your information to:

• Book and manage your flights, hotels, and travel services.

• Provide customer support and keep you updated on your bookings.

• Process secure payments and issue travel documents (tickets, vouchers).

• Share important updates like flight changes or travel advisories.

• Improve our website, services, and customer experience.

• Send you special offers, promotions, and travel news (only if you opt-in).

3. Sharing of Information

We only share your information with:

• Airlines, hotels, and tour operators to complete your bookings.

• Payment providers and banks to process transactions.

• Government authorities, if legally required (e.g., visa or immigration).

We never sell or rent your personal data to third parties.

4. Data Security

ELVATRA takes data protection seriously. We use secure systems, encryption, and trusted payment gateways to protect your personal information against unauthorized access, loss, or misuse.

5. Your Rights

As our customer, you have the right to:

• Request access to the personal data we hold about you.

• Ask us to correct or update inaccurate information.

• Opt out of receiving marketing communications at any time.

• Request that we delete your information when it is no longer needed.

6. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and analyze site traffic. You can manage or disable cookies in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., airlines or partner hotels). Please note that we are not responsible for the privacy practices of these sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

ELVATRA Travel Agency, Zambia
 Phone: +260968135169
WhatsApp: Click Here
Email: support@elvatra.com